Roof.Net 5-Star Review Praises the Company for Going Above and Beyond What is Expected of Them
Roof.Net (https://roof.net) is a company that’s used to getting many 5-star reviews but a recent glowing review was different from the others. This is because it gave the company high praise for the way that they resolved a warranty issue when technically they did not have to. After the customer suffered some unfortunate losses at his home because of a lightning strike, he called Roof.Net and inquired as to whether or not they would honor their warranty on an attic fan they had installed almost a year prior. The customer was so surprised the company said yes, he took time to spread the good word about how the company stands behind their workmanship and products even though there may be a reason not to.
In the review, Wei Chen states, “I chose this roofing company over three other roofing companies that were highly rated with great reviews. What made me choose Ken and his company was his communication, knowledge and his attention to detail not to mention all his thousands of five-star reviews. It’s been over one year since they replaced my roof and I’ve never had a problem since, until last week when my attic fan motor seized from a lightning storm. I honestly believe if I had gone with another roofing company, they would not have excepted responsibility because it wasn’t their fault. To my surprise Ken told me not to worry about it and that he would have a master electrician replace the motor at no charge. Ken kept his word and now my attic fan is as good as new! What’s separates Ken from the competition is that he really cares about customer satisfaction and that’s why his company is so highly rated!”. This review along with many others that sing the company’s praises can be seen on their Google Maps Listing here at https://goo.gl/maps/SCYDVFDgzZypjcFc8. Roof.net boasts having a perfect 5-star average rating even though their services have been reviewed over 400 times. That is an impressive record that few roofing companies can match.
Ken Briesemeister, the company owner, says, “Every once and a while as a business owner, we get faced with a warranty decision that’s technically in a grey area. Such is the case with Mr. Chen. A lightning strike on a piece of equipment I installed is certainly something that I don’t have to cover under warranty even though the equipment was still under the warranty period. But I looked at it this way; these types of events happen very rarely and I want to do my part to keep my customers happy. So I went ahead and replaced Mr. Chen’s at my expense. Now I have a customer that is so happy with this decision that he wrote a lengthy glowing review about the experience. That satisfied customer means more to me than a several hundred-dollar part and installation. I am happy I made the right call here!”
Briesemeister went on to say that they specialize in several different roofing areas. Many of the glowing reviews they receive have been written after the company has done a whole roof replacement for a customer. He says that his techs are also very good when it comes to doing any type of roof repair and even he is impressed by how quickly his roofing crews find and resolve roof leak issues.
This 5-star rated roofing contractor not only gets high praise from their customers but they have also been recognized by peer groups and business overwatch sites for the way they go about conducting their business. Evidence of that is such recognition as their 2019 Talks Award, their 2019 Top-Rated Local award, and the fact they have achieved the highest A+ rating from the local Better Business Bureau. This impressive list also includes being a Best of the Best National Award winner 4 years in a row.
More information on this exceptionally rated roofing contractor can also be found on their Facebook page at https://www.facebook.com/roofrepairva.
For more information about Roof.net, contact the company here:
4094 Majestic Ln
Fairfax, VA 22033